Hei Norge app support
Quick answers below. If you cannot find yours, use the contact options at the end of this page.
How do I restore my purchases?
Open Settings in the app and tap Restore purchases, or tap Restore purchases on the Premium screen. Use the same Apple ID (iPhone) or Google account (Android) that you bought with, and be online. If you bought the earlier paid iPhone version of Hei Norge, Premium is unlocked automatically after the update; restore also works.
How do I cancel my subscription?
Subscriptions are managed in the store, not in the app. iPhone: Settings, tap your name, Subscriptions, Hei Norge, Cancel. Android: Google Play, profile icon, Payments and subscriptions, Subscriptions, Hei Norge, Cancel. In the app, Settings has a Manage subscription shortcut. Cancel at least 24 hours before renewal (or before the free trial ends). You keep Premium until the end of the paid period. Apple subscriptions · Google Play subscriptions.
I was charged, and I want a refund.
Apple and Google handle payments and refunds. On iPhone, go to reportaproblem.apple.com. On Android, open Play Store, Payments and subscriptions, Budget and history, and choose the order, or use Google Play's refund page. We cannot refund purchases ourselves.
I subscribed, but Premium is still locked.
Check that you are online and signed in to the same store account, then tap Restore purchases. Close and reopen the app. If it still does not work, contact us and include the order number from your Apple or Google receipt.
How do I change the language?
Settings, Language. The app and the study material change to the language you choose. The app supports Norwegian, English, Arabic, Ukrainian, Polish, Somali, Tigrinya, Persian, Turkish, Russian, Lithuanian and Thai. Mock exams can be set to Norwegian only to match the real test.
How do I delete my progress and data?
Settings, then Delete all progress, removes all progress from the device. Uninstalling the app removes everything it stored. There is no account or server copy of your progress. For the subscription record at RevenueCat, see the privacy policy.
Daily reminders do not show up.
Reminders are optional and local. Turn them on in Settings, allow notifications for Hei Norge in your phone's system settings, and on Android check that battery saver is not restricting the app. Reminders can arrive a few minutes late on Android.
Is this the official test app? Will it make me pass?
No. Hei Norge is independent and not affiliated with HK-dir, UDI or any authority, and no study aid can guarantee a pass. Check the official requirements at udi.no and hkdir.no.
I found a wrong or unclear question.
Please tell us which question (screenshot helps) and what you think is wrong. We check against official sources and fix it in an update.
Contact the developer
On the App Store, open the Hei Norge page and use the developer's app support link. On Google Play, open the Hei Norge page, then About this app, and use Developer contact. Include your phone model, operating system version, app version (Settings) and a short description. We usually reply within a few working days. Please do not send passwords or card numbers.
Privacy: privacy policy · Terms: terms of use